Page 9 - Berita Sunway - Issue 69

EVERY LIFE MATTERS

When it comes to tending to the welfare introduced self-declaration, temperature screening, use of
of animals, work does not stop, not even face masks, social distancing and frequent disinfection of
during a pandemic. work areas to ensure good bio-security measures were in
place. We practised safe distancing when travelling to work
“On paper, a zookeeper’s job looks like most jobs and back, changed out of our work boots before leaving the
– eight hours a day, six days a week. However, zoo, and bathed immediately upon arriving home before
you will need to be ready to respond to any interacting with our loved ones,” she elaborated.
situation within a moment’s notice – a birth,
sickness, caring for the young – and it greatly “We need to prepare food and feed the animals twice a day;
varies by the different types of animal. Caring clean their dens, exhibits and ponds and continue to attend
for animals is a full-time job, whether it is a meetings via teleconferencing to update colleagues on the
holiday, weekend, or when you are away,” said changes and progress during this period,” she said.
Sunway Lagoon Wildlife Park veterinarian Dr
Eve Foong. “The management has shown us appreciation during
this difficult period. I hope the government, Sunway and
It will On top of providing healthcare and veterinary individuals do not forget about the other animal care
take a while attention to the animals at the park, Foong industries like animal sanctuaries, animal shelters and
before business returns manages the day-to-day operations of the conservation centres that need our urgent support,” said
to normal but in the short wildlife park, supervises volunteer work, Foong.
2
term, we will be looking at and organises school educational tours. She
domestic tourism. Some of the also works closely with the Wildlife Department Until a vaccine or cure is discovered, people will have to
challenges include adapting to (Perhilitan) on matters pertaining to compliance, maintain social distancing and practice good hygiene.
the new norm with a reduced audit, licensing, and animal transfers. “Continuous education is critical, as people tend to forget
visitor capacity to promote easily. They must not be selfish, but rather, be mindful of
social distancing at the During the MCO, Foong and her colleagues in the new normal and continue to practice good hygiene and
wildlife park. charge of the wildlife park’s upkeep and security refuse places that do not follow or respect well-being of the
continued to work as any other day – but with community we live in,” she said.
additional SOPs. “The company immediately
Dr Eve Foong, Sunway Lagoon
Wildlife Park Veterinarian

ENSURING A MEMORABLE (QUARANTINE) STAY

Working in the hospitality industry, Sunway Clio Hotel guest Tungli thanks his team leader who helped them work closely and efficiently
relation executive Fendrilee Tungli’s daily priority is to make guests during the MCO period. “I am also proud to work for a company that gives
feel at home and have a memorable stay. This proved to be more back to the community during this crisis. Since the MCO,
challenging during the MCO when the hotel was gazetted as one Sunway Hotels & Resorts has embarked on several
of the COVID-19 quarantine centres for returning Malaysians from initiatives including donating personal hygiene amenities
overseas. to Sungai Buloh Hospital, hotels’ repurposed soaps under
the Soapful initiative to juveniles, and pillows to
“The biggest challenge I faced was working with underprivileged families,” he said.
colleagues that were stressed with being front
“Moving
liners for the fear of getting infected. As a front biggest challenges would Sunway also provided ‘Stay Safe’ care
3
liner, nothing is certain – including our health
packs for hotel staff comprising
1 smile and battle through each day with hope be how to regain the trust of while on front line duty.
forward, one of the
and safety – but we had to stay positive with a
face masks, vitamin C and hand
sanitisers while a doctor
and a counsellor from the
and courage,” said Tungli.
Ministry of Health also
travellers. I believe we can.
visited to ensure staff
While his job scope remained the same –
It will take time to go back
ensuring hotel guests had a pleasant stay
were not under duress
during the 14-day quarantine period – there
to normal or even better
were additional tasks such as a quicker check-
“My greatest hope
in process and daily calls to guests’ rooms to
check on their health condition, and offer any
is for a vaccine to be
assistance. than before.” found soon so that we
can shake hands,
With new safety measures and strict SOPs from the hug and have a meal
government and hotel management, these helped alleviate Tungli's with family and friends.
initial anxiety and to cope well in his workplace. “Most importantly, But until then, practising
we had to remain positive, and adhere to them strictly. We cannot hygiene is my top priority.
take anything for granted. I am thankful that I'm still able to go to
work every day,” he said. Fendrilee Tungli, Sunway Clio
Hotel Guest Relation Executive
BERITA SUNWAY | JUL—SEP 2020 | 9