Healthcare Sustainability

Delivering Excellence: Sunway Medical Centre’s Commitment to Quality Care

Healthcare Sustainability
  • Sunway Medical Centre, Sunway City Kuala Lumpur (SMC), Malaysia’s largest private quaternary hospital, is renowned for its unwavering commitment to delivering exceptional healthcare.
  • As the flagship hospital of Sunway Healthcare Group, SMC integrates advanced medical technology, state-of-the-art facilities, and a highly skilled team of healthcare professionals to ensure the best possible care for its patients.

Commitment to Quality Healthcare 

Ensuring quality healthcare is at the core of everything we do. We continuously invest in cutting-edge medical technology and cultivate the expertise of our multidisciplinary team to provide a comprehensive range of specialised services. From oncology and cardiology to orthopaedics and women’s health, our goal is to meet the diverse healthcare needs of our patients 

Our pursuit of excellence has earned us several prestigious accreditations, including the Joint Commission International (JCI) from the United States. Notably, SMC is the first hospital in Malaysia to achieve three major hospital-wide accreditations: JCI, the Australian Council on Healthcare Standards (ACHS), and the Malaysian Society for Quality in Health (MSQH). These recognitions affirm our commitment to global healthcare standards.  

We have also been recognised on the international stage. For two consecutive years (2024 and 2025), Newsweek has ranked us among the top 250 hospitals worldwide in its World’s Best Hospitals ranking. Additionally, we have been named in Newsweek’s Best Specialised Hospitals Asia Pacific list for two years in a row (2023 and 2024). Our dedication to excellence has also been acknowledged with the Hospital of the Year in Malaysia award at the Healthcare Asia Awards for three consecutive years since 2022. 

Most recently, SMC was honoured in Newsweek’s inaugural Asia’s Top Private Hospitals 2025 ranking, where we were recognised as the top hospital in Malaysia for four out of five key procedures: knee surgery and knee replacement, shoulder surgery, cataract surgery, and eye refractive surgery. We also ranked second in Asia for cataract surgery and third in Asia for refractive eye surgery. Furthermore, we secured top 10 positions in Asia’s rankings for hip surgery and hip replacement (6th), knee surgery and knee replacement (6th), and shoulder surgery (10th). These accolades reaffirm our dedication to providing the highest quality care while continuously evolving to meet the needs of our patients. 

Environmental Responsibility and Social Well-being 

Beyond providing exceptional medical care, we take our environmental and social responsibilities seriously. At SMC, we actively implement energy-efficient technologies, waste reduction strategies, and water conservation initiatives throughout our facility. By choosing biodegradable and reusable materials and encouraging patients and visitors to bring their own bags, we are committed to reducing our reliance on single-use plastics. 

Our commitment to social well-being is reflected in the various health and wellness programs we organise for the broader community. In 2024 alone, we hosted 18 events, including the Wesak Day Community Outreach, SunMed Health Carnival, and International Day of Older Persons. These initiatives, along with our ongoing health outreach programs, enabled us to provide care to over 6,000 underserved individuals last year. 

Investing in People and Innovation 

At SMC, we believe that a thriving workforce is essential for delivering outstanding patient care. We prioritise continuous training and professional development, ensuring that our staff remains at the forefront of medical advancements and best practices. 

Innovation is also at the heart of our approach. By embracing digital health technologies such as cloud-based healthcare information systems, electronic medical records (EMR), telemedicine, and advanced diagnostic tools, we enhance the efficiency, accessibility, and personalisation of patient care. These innovations not only improve patient outcomes but also streamline our operations for better overall efficiency. 

Looking Ahead: A Vision for the Future 

As we look to the future, our vision for SMC remains clear—to uphold our commitment to excellence in healthcare and drive meaningful advancements in patient care. We will continue to shape the future of healthcare in Malaysia and beyond, making a lasting impact on the well-being of our patients and the communities we serve. 

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